Privacy Policy
Notice of Privacy Practices
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
1. Use and Disclosure of Health Information
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We may use and disclose your health information for treatment, payment, and healthcare operations.
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For example, we may share information with other healthcare providers involved in your care, or for billing purposes with your insurance company.
2. Your Rights
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Right to Inspect and Copy: You have the right to inspect and copy your health information.
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Right to Amend: You have the right to request corrections or amendments to your health information.
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Right to an Accounting of Disclosures: You may request a list of certain disclosures of your health information.
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Right to Request Restrictions: You have the right to request limitations on how your health information is used or disclosed.
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Right to Confidential Communications: You can request to receive communications in a specific way or at a specific location.
3. Confidentiality
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We are committed to safeguarding your privacy and will take steps to protect your health information.
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All disclosures of PHI will adhere to the standards set forth by HIPAA.
4. Treatment, Payment, and Healthcare Operations
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We may use and disclose your health information without your consent for treatment purposes (e.g., sharing your information with specialists).
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Health insurance billing and payment, as well as routine healthcare administrative tasks, may also involve disclosures of your information.
5. Right to File a Complaint
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If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.
6. Changes to Privacy Practices
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We may update this notice from time to time, and when a change occurs, a new notice will be provided.
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SMS Privacy Policy
Information we collect. If you opt in to text messages, we collect your mobile phone number, your name, and the date, time, and method of your consent.
Message interaction data. We keep a record of the text messages we send you and the replies you send us, such as STOP, HELP, or an appointment confirmation.
How we use it. We use this information only to send you appointment reminders, scheduling updates, and other practice communications, and to manage your text message preferences.
Sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Consent records. We keep records of each opt-in and opt-out, including the date, time, and method of consent. For website opt-ins, the record includes the date and time of submission and the information you submitted on the form. We keep these records as proof of consent for as long as required by law, and for no less than four years.
Message frequency. Message frequency varies but will not exceed 3-5 messages per day unless there is a notification event. Message and data rates may apply.
Opting out and help. Reply STOP at any time to stop receiving text messages. Reply HELP for help. You can also call us at (801) 210-9319 or email contactus@twctherapy.com.
Changes to this section. We may update this SMS Privacy Policy from time to time. The updated version will be posted on this page.
Contact us. Whole Child Therapy, 1570 N Main Street, Spanish Fork, UT 84660. (801) 210-9319. contactus@twctherapy.com.
We do not share your info
No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.